Triage
Pull the operational picture together.
Agents correlate alerts, tickets, runbooks, owners, changes, and similar incidents.
- Owner resolution
- Freshness checks
- Incident similarity
Operational intelligence
Triage incidents from tickets, runbooks, changes, and ownership data.
Connect tickets, runbooks, monitoring, deployments, ownership, assets, and communications so IT and engineering agents can triage safely.
ITSM
Observability
CMDB
Code
Runbooks
Chat
Guide
Recommend safe next steps.
S/Runtime surfaces relevant procedures and highlights approval, safety, and access constraints.
- Runbook citation
- Policy checks
- Risk flags
Document
Close the loop into operational memory.
The system drafts summaries, updates knowledge, and preserves evidence for review.
- Postmortem draft
- Knowledge update
- Evidence package
Set the read, write, and review rules for this workflow.
Each run checks retrieval permissions, sensitive-data policy, tool scope, and approval requirements before it reaches a consequential action.
Change window and approval checks
Mapped to source permissions, context boundaries, action policy, and audit evidence so teams can prove how AI was used.
Incident response evidence
Mapped to source permissions, context boundaries, action policy, and audit evidence so teams can prove how AI was used.
Access review and privileged action logging
Mapped to source permissions, context boundaries, action policy, and audit evidence so teams can prove how AI was used.
NERC CIP-aware controls for critical infrastructure
Mapped to source permissions, context boundaries, action policy, and audit evidence so teams can prove how AI was used.
CJIS/CUI-aware scopes for regulated public-sector environments
Mapped to source permissions, context boundaries, action policy, and audit evidence so teams can prove how AI was used.
Measure the workflow against its baseline.
Use completed runs, exceptions, and review outcomes to measure “Mean time to resolve” against the agreed baseline.
Use completed runs, exceptions, and review outcomes to measure “Escalation load” against the agreed baseline.
Use completed runs, exceptions, and review outcomes to measure “Repeat incidents” against the agreed baseline.
Use completed runs, exceptions, and review outcomes to measure “Change failure rate” against the agreed baseline.
Architecture session
Bring one consequential workflow. Leave with a governed agent blueprint.
We will map the context, systems, decisions, controls, actions, and success measures together.