Financial services and insurance agent execution and control plane

Financial AI governance

Use agents in service, risk, and operations with supervisory evidence attached.

Give banking, wealth, insurance, and fintech teams governed agents for service, risk, operations, and advisor workflows while preserving customer privacy and control evidence.

Core banking and policy admin
CRM and advisor workspaces
Claims and servicing
Trading, research, and filings
Risk, fraud, and case systems
Data warehouses and BI

What changes in the daily workflow

Each example starts with the work that slows down today, then names the context, controls, and outcome a pilot would need to verify.

Customer servicing and claims

Teams need policy, transaction, claims, call-note, and case context without exposing sensitive customer data broadly.

S/Runtime assembles least-privilege case context and gives agents controlled actions for summaries, next steps, and handoffs.

Controls to verify: GLBA scopes; Sensitive data masking; Action approvals; Case audit trails.

  • Shorter servicing cycles
  • Fewer escalations
  • Cleaner supervisory evidence

Risk and compliance operations

Risk teams manually gather evidence across policies, controls, incidents, vendors, and business systems.

Agents collect cited evidence, map exceptions to owners, and maintain a living control narrative.

Controls to verify: Control ownership; Evidence lineage; Exception tracking; Retention policies.

  • Faster audits
  • Better issue triage
  • Lower evidence collection effort

Advisor and relationship intelligence

Relationship teams lack a governed way to synthesize customer context, market notes, product constraints, and follow-up actions.

The platform produces permissioned briefs and routes proposed outreach through approved compliance paths.

Controls to verify: Role-based brief scopes; Approved content; Disclosure checks; CRM logging.

  • Better preparation
  • More consistent advice workflows
  • Traceable follow-up

Controls to verify before production access

The pilot scope should identify the applicable policy, the accountable reviewer, and the evidence required to reconstruct a consequential run.

GLBA and FTC Safeguards Rule

Focus: Customer information safeguards, information security programs, service-provider oversight, and breach notification.

S/Runtime: Customer-data classification, access control review, encryption-aware handling, service-provider evidence, and activity logging.

SEC Regulation S-P

Focus: Privacy and safeguarding policies for customer records and sensitive customer information.

S/Runtime: Customer-record access policies, incident response evidence, retention controls, and disposal-aware context expiration.

NYDFS 23 NYCRR Part 500

Focus: Cybersecurity governance, access privileges, MFA, monitoring, incident response, and risk management for covered entities.

S/Runtime: Privilege-aware AI workflows, admin monitoring, model/tool inventory, approval gates, and audit reports.

SOX and PCI DSS

Focus: Financial reporting controls and payment-card data protection where applicable.

S/Runtime: Segregation-of-duty checks, finance workflow evidence, card-data suppression, and controlled action approvals.

Put permissions, review, and evidence inside the run.

Choose the baseline before the pilot starts.

Case resolution time

Use workflow run traces and reviewer outcomes to compare “Case resolution time” with the agreed pre-pilot baseline.

Advisor preparation time

Use workflow run traces and reviewer outcomes to compare “Advisor preparation time” with the agreed pre-pilot baseline.

Policy exception reduction

Use workflow run traces and reviewer outcomes to compare “Policy exception reduction” with the agreed pre-pilot baseline.

Audit evidence readiness

Use workflow run traces and reviewer outcomes to compare “Audit evidence readiness” with the agreed pre-pilot baseline.

Architecture session

Bring one consequential workflow. Leave with a governed agent blueprint.

We will map the context, systems, decisions, controls, actions, and success measures together.

Talk to an architect