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Customer Success Lead

Build durable executive, admin, and operator relationships around measurable product value.

About the role

Build durable executive, admin, and operator relationships around measurable product value.

An enterprise customer leader experienced with technical platforms, transformation, and multi-stakeholder programs.

What you’ll do

  • Run adoption and value reviews
  • Coordinate expansion and risk plans
  • Build the customer health operating model

What we’re looking for

  • Experience bringing complex enterprise software into real operating environments
  • Strong technical communication with both builders and business owners
  • A habit of turning customer lessons into reusable product and delivery practices

About S/Runtime

S/Runtime is an early-stage enterprise software company building a controlled execution layer for agents. The product is designed to preserve identity and source permissions, pause consequential actions for review, and retain evidence from each run.

The early team will work directly with design partners and across traditional product boundaries. We value clear decisions, careful testing, and people who can stay close to both the technical system and the customer problem.

Location and employment

US remote, near enterprise customers. This role is expected to be full-time. Exact workplace expectations, compensation, benefits, work authorization, and employing entity will be published before applications open.

Candidate information

S/Runtime intends to provide an accessible and equitable hiring process. Formal openings will include applicant privacy, accommodation, and equal employment opportunity information appropriate to the hiring location.